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Primary Accountabilities:

The Student Services Attendant serves as the first point of contact for the main office, providing essential administrative support to the Student Services team. This role ensures exceptional customer service to students, faculty, staff, and the public while maintaining professionalism and efficiency.

Primary Responsibilities:

• Serve as the front desk receptionist, greeting visitors, answering calls, scheduling appointments, and taking messages.
• Respond to inquiries from students, faculty, staff, and the public regarding policies and procedures, referring complex questions as needed.
• Manage scanning, uploading, and organization of student records and files.
• Act as a liaison between department leadership, staff, and the campus community.
• Process and maintain FERPA forms, student records, and other necessary documentation in the database system.
• Accept and process payments for application fees, seat deposits, and other student-related charges.
• Assist with tuition payment processing in the absence of the Student Account Coordinator.
• Assist with campus student service events, including enrollment, registration, commencement, and Open House.
• Perform nightly office closing duties, if applicable.
• Maintain the cleanliness and organization of the reception area.
• Provide support to Financial Aid, Admissions, Advising, the Registrar’s Office, and the Business Office as needed.
• Attend required meetings and training sessions.
• Ensure compliance with FERPA regulations when handling student information.
• Handle departmental requisitions and other clerical tasks as assigned by the Dean of Student Services.
• Perform other duties as assigned.

Qualifications

• High school graduate or equivalent, associate degree preferred.
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• Strong computer and word processing skills, particularly experience with database systems and computer applications.
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• Ability to work independently, as well as in a team environment.
• Ability to abide by FERPA regulations regarding student information.
• Ability to communicate clearly and present oneself professionally through verbal, nonverbal (demeanor, dress, attitude), and written skills.
• Ability to provide quality customer service.
• Ability to organize, multi-task, plan and set priorities with minimal supervision.
• Ability to prioritize multiple demands in fast paced work environment while delivering exemplary customer service.

Physical Demands

• Ability to sit for extended periods of time.
• Ability to read computer screens and mail, email, talk on the phone.
• Ability to lift and move supplies up to twenty-five (25) lbs.
• Ability to work occasional evenings and attend events as required.

Work Environment

• Professional and deadline-oriented environment in an educational setting.
• Regular Interaction with students, staff, and guests.